HDFC Bank customers are once again facing the issue of accessing its digital banking channels. The bank said on Tuesday said it is taking steps to resolve glitches in its digital banking platform. They added that they will restore services on priority.
HDFC Bank said in a tweet, “Some customers are facing intermittent issues accessing our NetBanking/MobileBanking App. We are looking into it on priority for resolution. We apologize for the inconvenience and request you to try again after sometime. Thank you,”
This is not the first time that HDFC customers are facing a service outage. The bank has been penalised by the Reserve bank of India (RBI) for two major outages in the past. One took place in November 2018 and the other in December 2019.
Taking a stern view of the repeated outages, RBI Governor Shaktikanta Das had said that HDFC Bank has to strengthen its IT system before expanding further.
The RBI had also temporarily barred HDFC Bank from launching new digital banking initiatives and issuing new credit cards. In view of service outages over the last two years.
HDFC Bank has been classified as a systemically important entity by the RBI in the past. The bank is also the largest issuer of credit cards. It had 1.49 crore customers as of September 2020 while on the debit cards front, it had 3.38 crore customers.