Now, Airtel users will be able to talk to Google Assistant for resolving their repeated account related queries as the company has integrated its customer care with the artificial intelligence — powered by Google Assistant.
The telecommunication company on Monday said that these features are currently available in English. The company will roll it out in regional languages in future.
This new feature lets user ask questions related their frequent queries pertaining to billing, balance, offers and other recharge related queries. On the other hand, the company will continue to track what questions customers are asking and enable responses to them via Google Assistant.
Besides this, Airtel has plans of launching several digital innovations with Google Assistant integration being one of those.
“As part of our digital transformation journey, this is another yet innovation to empower our customers. This will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for Digital India,” said Sarang Kanade, director of the customer experience and retail at Bharti Airtel.
To get account details, the Airtel assistant will ask to link your Airtel account with Google. If you click yes, you will be asked to enter your mobile number, accept the Terms of Services.
“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company
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